The West Dorset Magazine editorial complaints procedure

The West Dorset Magazine takes complaints about editorial content seriously. We are committed to abiding by the Independent Press Standards Organisation (“IPSO”) rules and regulations and the Editors’ Code of Practice that Ipso enforces.

Complaints policy

1) The West Dorset Magazine aims to handle all complaints as efficiently and effectively as possible.

2) All complaints will be acknowledged on receipt.

3) If we receive multiple complaints about the same issue we may make one response to all.

4) We may request further information from you to enable us to investigate your complaint.

5) We will deal promptly with complaints. Once full details have been established, we aim to resolve within 28 days any complaint brought under the IPSO Editors’ Code. If we fail to resolve such a complaint to your satisfaction within this time, you may refer the matter to IPSO. If we believe that no breach of the Editors’ Code is involved, we will tell you.

6) You can see a copy of the Editors’ Code here.

7) If at any stage of your complaint we do not hear back from you within 28 working days, we will consider your complaint resolved.

Complaints details

Complaints about editorial matters may be sent by email to newsdesk@westdorsetmag.co.uk

Or by post to: The Editor, The West Dorset Magazine, 15 Stanstead Road, Maiden Newton, Dorchester, Dorset, DT2 0BL.

If you would like to make a complaint under the terms of the Editors’ Code administered by IPSO, you may use the dedicated form.

Requests for corrections or clarification should be sent by email to newsdesk@westdorsetmag.co.uk or by post to: The Editor, The West Dorset Magazine, 15 Stanstead Road, Maiden Newton, Dorchester, Dorset, DT2 0BL.